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Refund Policy

Subscription Refund Policy
By purchasing an annual subscription, you agree to an initial pre-payment for one full year of service. After one year and annually thereafter, you will be billed a recurring annual subscription fee at the then-current annual subscription rate. We will notify you before the renewal fee is billed. You may cancel your annual subscription anytime before the next billing cycle, subject to the terms of our cancellation policy. 
Free trials of our membership are only available in the Gold membership tier and are only valid for 30 days. You will be notified via email of your annual subscription payment before you are charged to the method of payment provided.
Automatic renewal terms: We will bill your credit card on file at the end of your subscription. If you are paying using BTCPay, you will be invoiced and your subscription will be renewed once payment has been received. 
Cancellation: If you for any reason would like to cancel your subscription you may do so by logging in to your account here:
https://app.keys.casa/ 
Simply click "Settings" after you log in, and the option to cancel is in the upper-right corner.
Gold Membership Cancellation Policy
If you're still within the 30-day trial period, cancellation is available as a self-service option when you log into your Casa account here:
https://app.keys.casa/
Full refunds will only be issued within thirty (30) days of the first paid invoice of your subscription. After thirty (30) days, any unused months of your subscription will not be refunded.
Platinum and Diamond Membership Cancellation Policy
Full refunds will only be issued within thirty (30) days of purchase minus a Service Fee. Please reach out to our Client Service team to process your cancellation. 
Casa Store Refund and Return Policy 
To qualify for a full refund, the product(s) must be returned unused and sealed in the original package with all original materials provided in their complete condition within fifteen (15) days. We will issue a full refund of your order minus the original shipping charges and your return shipping fees. If an order is canceled before your item was confirmed as shipped a full refund will be issued. To process your return or cancel an order please contact us at [email protected] with your purchase order number. 

If an item you ordered is damaged or defective at the time of its receipt you may return it to get a replacement of the product. To start the return process please contact us at [email protected] referencing your purchase order number. The return must be initiated within fifteen (15) days upon the receipt of the product. A replacement order will be shipped when the original item is received and processed at our Casa Store.
 
Canceled orders or returned merchandise will be refunded to the customer (a) using the same payment method used by the customer for the original purchase and (b) in the same currency and amount that customer paid for the original purchase. 

Example: If you purchase a product for 1 Bitcoin and are due a full refund for the product under this Return Policy, you will receive a refund of 1 Bitcoin, regardless of the currency exchange rate of Bitcoin at the time of the original transaction.


Bitcoin refunds will be processed to a Bitcoin address provided by you to our Support Center during the return process. Unlike traditional banking transfer, Bitcoin transactions are not revertible and a refund of an incorrectly transmitted payment cannot be enforced. Please note that you are fully responsible for the accuracy of the provided Bitcoin address and that you hereby agree that you bear any consequences and financial loss incurred from providing incorrect payment instructions to our service processing facility.

Credit card refunds will be refunded with the appropriate amount in USD to the cardholder‘s account and can take up to 3-5 business days to reflect on your statement. 

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