Keymaster FAQ

What is Sovereignty-as-a-Service?

Sovereignty-as-a-Service is the embodiment of Casa’s mission and guiding principles through our products and services. We strive to maximize your personal sovereignty and safety by focusing on a mix of three disciplines:

  1. Engineering that is privacy-preserving and security-focused.
  2. Design that encourages personal responsibility and sovereignty.
  3. Service that is built for lifetime relationships.

These tenets set a high standard for all that we do, and sovereignty-as-a-service is how we eclipse that standard.

We chose a membership model for our products because we feel it’s important for incentives to align properly in a rapidly evolving industry. At Casa we only want to make money if you’re supported, secure, and sovereign. Read more about why here.

What is Casa Silver?

Casa Silver is our free starter product, perfect for you to get your toes wet in the world of self-sovereign security. Anyone can sign up for Casa Silver. Simply create an account here and download our Casa Keymaster app.

The Keymaster app features a single mobile key and a 2-of-3 multisig setup. Silver multisig includes one key on your phone, one hardware wallet, and the third is the Casa recovery key.

  • Setup is seedless—no need to write down or protect a seed phrase anymore!
  • Should you lose one of your multisig keys (either the phone or the hardware key), ask Casa for recovery assistance. In the case of an emergency just pay a % fee of funds recovered (10 bips) to restore your full access within 48 hours. All you need is a new hardware key or a new phone with Casa Keymaster installed.

What is Casa Gold?

Casa Gold is a $300 yearly membership and is a step up for users wanting a more robust sovereignty experience.

The membership package includes:

  • A Casa Node
  • An account to access the Casa Keymaster app
  • A mobile key wallet
  • 2-of-3 multisig with unlimited recovery transactions at no cost to you
  • A Trezor One
  • A Casa Faraday Bag
  • Responses within 48 hours from our support team

Signing up for a Casa Gold membership will give you exclusive access to future products & app releases throughout the year.

Every early Casa Node customer is eligible for a FREE year of Casa Gold.

Signing Up for Casa Gold

If you’re a Casa Node owner we’ll be reaching out soon with a code to claim your Casa Gold membership! You’ve already paid your $300 yearly membership fee with the purchase of the node. For now, click here to create your account and get started using the Keymaster app.

If you’re not a node owner yet, don’t worry. GO HERE to sign up for Casa Gold and you’ll receive your Casa Node, a Trezor hardware wallet, a Casa Faraday Bag, the best multisig experience out there, and much more.

Receiving your Casa Gold Membership Package

When you sign up for Gold or redeem your Gold membership with your Casa Node code, you’ll be prompted to enter or confirm a shipping address.

If you’re already a Node customer, your package includes a Trezor One and a Casa Faraday Bag. This package will ship in 2-3 weeks from sign-up. You’ll be charged a flat shipping fee based on whether you’re in the US or International.  

If you’re not yet a Casa Node customer, you’ll receive your membership package in two shipments—one with your Node and a second with your Trezor One and Casa Faraday Bag. Both packages will ship within 2-3 weeks. With the purchase of a full year of Gold membership, you’ll be charged a one time shipping fee of $25 (both for US or international shipments).

Check out our full range of membership offerings here.

Casa Keymaster App FAQ

Get ready for a breezy & secure mobile key management experience like you’ve never experienced before!

What does Keymaster do?

Casa Keymaster is your security & crypto key command center. It’s a one stop app for all of your simple key management needs.

With the Casa Silver membership, you’ll have two basic keysets available:

  • a mobile key to use like a hot wallet, and
  • a seedless 2-of-3 multisig keyset.

You can set up your seedless 2-of -3 multisig using a hardware wallet (Trezor or Ledger) and your phone. Casa holds the third key for emergency recovery.

How do I Get Started with Keymaster?

  1. Sign up for Silver here or Gold here and create your casa account.
  2. Download the Keymaster app from the Apple App Store or Google Play.
  3. Log-in using your Casa account credentials (contact [email protected] if you need a password reset).
  4. Welcome to Casa family! Now, follow along the instructions to setup your mobile key first.

Hold tight, 2-of-3 multisig is coming soon!

You’ll navigate the Keymaster app with these 2 primary views:

  • Your security view —  shows you which keys are set-up, active, or compromised. This is where you perform health checks and view your security status.  
  • Your assets tab — a view of all the asset balances you have within your different keys (i.e. mobile, multisig). This is where you your transactions live.

You also have the help and settings tab. Help brings you to your support options and emergency lockdown, and in settings you can send yourself sovereign recovery info, allow for log data to be collected, and change your phone PIN security level.

About 2-of-3 Multisig

For Silver users and the default Gold setting, the Casa 2-of-3 multisig consists of one key on your phone, one hardware key, and one Casa recovery key.

More on 2-of-3 multisig coming soon!

About your Mobile Key

Your mobile key is generated on your phone and it never sees our servers.

Here’s how it works:

  • The mobile key is stored within the secure enclave of your phone and encrypted with a another key from Casa.
  • Your encrypted mobile key is then uploaded to your iCloud or Android cloud account.
  • Casa never receives the encrypted mobile key.
  • This means we don’t have access to your private key in any way, but you can recover your key using your iCloud or Android account + the Casa app.

Sending & Receiving Transactions

When you’re ready to use your Casa Keymaster, start with your assets tab in the middle of the bottom navigation bar:

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Go there to see your Mobile Key balance and eventually your multsig balances. Click into it to see completed or pending transactions and to send or receive.

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When sending, note that you can use previous addresses by selecting “SEND FROM: auto-select” drop down above the amount.

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When you choose recipient, note the shortcut to your other wallets available under “address” or “scan code”. Once you have your multisig set up, it will appear in your shortcuts as an option.

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When sending & receiving, you’ve got the option of scanning a QR code, copying and pasting an address, or entering an address directly.  

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Lost a Device? Recover your Funds with Casa.

Lost your phone? Don’t sweat it, you can recover your Mobile Key with Casa.

First get another phone. If you had an iPhone it needs to be a new iPhone. If you had an Android, it needs to be an Android phone.

Log into your iCloud or Android account on your phone. Log into Casa. Go to the mobile screen and select “recover mobile key”. The app will direct you from here.

Keyshield & Other Features

Wondering about the “Key Shield” tab? The Key Shield is a 3-of-5 multisig available to Casa Platinum and Diamond members. Read more about our more premium offerings here.

What’s a “health check”?  A feature that checks that your mobile key & hardware key are still signing transactions and functioning correctly. We recommend that you perform a health check on your devices at least once every 6 months.

What is “Emergency Lockdown”? In the help tab you’ll notice a big red button that says Emergency Lockdown. Beginning at the Gold membership level, you have access to this feature. Press this button if you ever feel like you’re in a dangerous situation where your funds could be at risk. This will freeze any activity across your account indefinitely. Contact us to verify your identity & safety and we’ll unlock you within 48 hours.

Does the app connect to my Casa Node? Not yet, but we’re working on it!

Multisig Security Best Practices

Casa’s Silver offering will allow you to set up and manage your multisig completely self-sufficiently. We strive to provide tools that allow for sovereignty, but also want to provide as much guidance as possible to prevent dangerous missteps.  

Here are some tips & practices that will help you stay safe & sovereign:

  • Multi-location is just as important as multisig! Avoid keeping your hardware wallet in the same location or within reach of your phone key.
  • DO NOT write down your seed phrase while setting up a Trezor with Casa multisig.
  • If using a Ledger, you’ll need to write the seed phrase down once upon device setup.
    • Write half of the phrase on one piece of paper, and the second half on another paper.
    • After you’re finished confirming the seed on the device, burn both pieces of paper immediately.
  • Use a randomly generated, unique password for your Casa account and secure it with a password manager like 1Password or LastPass.
  • Keep your hardware device locked in a safe at home or another safe location.

How does Casa protect my privacy?

Casa’s goal is to provide financial software and services that make it easy for crypto asset owners to be their own bank. We keep as much of your data private as possible, but the reality is that we can’t offer perfect privacy. What we do offer, however, is an optimal set of trade-offs to balance usability, privacy, and security for our clients. For more on Casa’s privacy model, see our Privacy Policy and blog post on this topic.

Sometimes we get questions about KYC/AML practices. Since Casa never holds custody of your funds, we have no KYC/AML mandates. See our terms & conditions for more detail on the information we do collect on you, but generally we go by the policy that it’s not our place to police you. You’re a sovereign individual and we respect that.

Casa Gold Support & Perks

Your Casa Gold membership comes with awesome support, perks, and other great stuff!

Email us at [email protected] with issues or questions anytime. We usually get back to you in under 24 hours, and we guarantee a response within 48 hours.

You get unlimited, free emergency recovery transactions with the Casa recovery key for your 2-of-3 multisig. You also get access to the app’s emergency lockdown feature. Upon confirming your identity and the validity of your request, we’ll sign for you or unlock your account in under 48 hours.

Any subsequent replacement devices or products you order from the Casa Store within your membership year come with FREE shipping.

In Q2 Gold members will start receiving a monthly security briefing newsletter AND get access to monthly AMAs with Casa team members & other crypto guests.

Lastly, you’ll get first access to beta groups for new products and special savings on products and services from Casa and other crypto company partners.